Refund Policy

Effective Date: April 8, 2026 | Last Updated: April 8, 2026

1. Introduction

At Davanni's, we are committed to delivering high-quality food and an outstanding customer experience with every order. We understand that occasionally issues may arise, and we want to ensure that every customer feels confident and protected when ordering from us. This Refund Policy outlines the circumstances under which refunds, exchanges, partial credits, or cancellations may be granted, as well as the procedures you must follow to initiate such requests.

This policy applies to all orders placed through our website davannispizza.top, by phone, or through any authorized third-party platform connected to Davanni's. It is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any relevant state-level regulations.

2. Our Commitment to Quality

We take great pride in the quality of our food and service. Before your order leaves our kitchen, it is inspected for accuracy and quality. However, we recognize that errors do occasionally occur, and we are committed to making things right when they do. Customer satisfaction is our top priority, and this policy reflects our dedication to fair and transparent business practices.

3. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• ✅ Incorrect Order: You received an item that is different from what you ordered (wrong toppings, wrong size, wrong item).
• ✅ Missing Items: One or more items from your order were not delivered or were absent from your pickup bag.
• ✅ Food Quality Issues: The food was undercooked, spoiled, or otherwise not fit for consumption upon receipt.
• ✅ Allergic Reactions or Safety Concerns: The food contained an allergen not listed in the product description and caused a verifiable adverse reaction. (Please contact us immediately and seek medical attention if needed.)
• ✅ Duplicate Charges: Your payment method was charged more than once for the same order.
• ✅ Failed Delivery: Your delivery order was never received and cannot be confirmed as delivered by our records or delivery partner.
• ✅ Order Cancellation by Davanni's: If we are unable to fulfill your order for any reason, a full refund will be issued automatically.

To be considered for a refund, you must provide reasonable documentation or description of the issue, including photos where applicable. All refund requests are subject to review and verification by our customer service team.

4. Timeframes for Refund Requests

Timing is critical when requesting a refund for food orders. Please adhere to the following timeframes:

Requests submitted after these deadlines may not be honored. We encourage all customers to inspect their orders upon receipt and to contact us promptly if there is a problem.

5. Non-Refundable Items and Circumstances

The following situations are generally not eligible for a refund:

• Orders where the customer changed their mind after the food has been prepared.
• Orders that were delivered correctly and in good condition but the customer is dissatisfied with taste preferences (subjective dissatisfaction).
• Delays caused by the customer providing an incorrect delivery address.
• Delays or issues arising from circumstances beyond our control (e.g., severe weather, traffic, third-party delivery partner issues outside our scope).
• Promotional, discounted, or complimentary items provided at no charge.
• Orders that have been fully consumed prior to reporting an issue (unless a health concern is documented).
• Catering or bulk orders cancelled less than 24 hours before the scheduled delivery or pickup time.
• Digital gift cards or store credits that have already been redeemed.

6. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request with Davanni's:

1. Step 1 — Contact Us Promptly: Reach out to our customer support team as soon as you notice an issue. You can contact us by:
   • Email: [email protected]
   • Website: davannispizza.top
2. Step 2 — Provide Order Details: Include the following information in your message:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Photos or evidence (if applicable, especially for quality or incorrect order issues)
3. Step 3 — Wait for Confirmation: Our customer service team will acknowledge receipt of your request within 1 business day and begin reviewing your case.
4. Step 4 — Review and Decision: We will evaluate your request based on our policy guidelines and the evidence provided. You will receive a decision within 3–5 business days of submitting your request.
5. Step 5 — Refund Issuance: If your refund is approved, it will be processed according to the payment method used for the original transaction (see Section 7 below).

7. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account depends on your original payment method:

Please note that while we process refunds promptly on our end, your financial institution may take additional time to post the credit to your account. Davanni's is not responsible for delays caused by banks or payment processors.

8. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only one or a few items in an order were incorrect or missing, while the rest of the order was satisfactory.
• The food quality was partially acceptable, but one component was defective or unsatisfactory.
• The customer has partially consumed the order and is reporting an issue with only part of it.
• A discount or promotional code was applied to the original order, and the refund will reflect the actual amount paid for the affected item(s).
• The order was partially fulfilled due to ingredient unavailability that was not disclosed prior to payment.

The amount of any partial refund will be determined at the sole discretion of Davanni's customer service team, based on a fair assessment of the reported issue and the total order value.

9. Exchange Policy

Davanni's does not offer traditional product exchanges in the same manner as retail stores, given the perishable and custom-prepared nature of food. However, we do offer the following alternatives depending on the situation:

• Order Replacement: If your order was significantly incorrect or of unacceptable quality, we may offer to remake and re-deliver or make available for pickup a replacement order at no additional charge, subject to availability and timing.
• Store Credit: In lieu of a cash refund or replacement, we may offer store credit equivalent to the value of the affected item(s), valid for use on a future order through davannispizza.top.
• Goodwill Gesture: In cases that do not strictly qualify under this policy but where a customer experience issue occurred, we may offer a discount code or complimentary item as a gesture of goodwill.

Exchange or replacement requests are handled on a case-by-case basis. Please contact us directly to discuss your options.

10. Cancellation Policy

We understand that plans change. Below are the rules governing order cancellations:

10.1 Standard Orders (Delivery and Pickup)

You may cancel a standard food order only before it enters the preparation stage in our kitchen. Once our team has begun preparing your order, cancellation is not possible, and no refund will be issued for cancellation requests made at that point.

To request a cancellation, contact us immediately via email at [email protected] or visit our website at davannispizza.top. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has been received by our kitchen staff.

10.2 Catering and Large Group Orders

For catering orders, event orders, or bulk orders:

• Cancellations made 48+ hours in advance of the scheduled fulfillment time: Full refund issued.
• Cancellations made 24–48 hours in advance: 50% refund issued; the remaining 50% will be provided as store credit.
• Cancellations made less than 24 hours in advance: No refund will be issued, as ingredients and preparation resources will have been allocated.

10.3 Cancellation by Davanni's

In the event that Davanni's must cancel your order due to ingredient shortages, technical issues, or circumstances beyond our control, you will receive a full refund to your original payment method within the processing times outlined in Section 7, along with a formal notification via email.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to escalate the matter through the following process:

1. Internal Escalation: Request that your case be reviewed by a senior member of our customer service team. You can do this by replying to your existing refund request email and asking for escalation. We will provide a second review within 5 business days.
2. Written Complaint: If you remain unsatisfied after internal escalation, you may submit a formal written complaint to our management team at [email protected] with the subject line "Formal Complaint — Refund Dispute." We will respond within 10 business days.
3. Consumer Protection Resources: As a customer in the United States, you have the right to file a complaint with the following organizations if you believe your consumer rights have been violated:
   • Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
   • Your state's Attorney General Office
   • Better Business Bureau (BBB): www.bbb.org
4. Chargeback (Credit/Debit Card Disputes): You also have the right to initiate a chargeback through your bank or credit card provider if you believe a charge was unauthorized or that goods paid for were not received. We encourage you to contact us first, as chargebacks may complicate and delay resolution.

12. Consumer Rights Under Applicable Law

This Refund Policy does not limit or exclude any rights you have under applicable United States federal or state law. Specifically:

• Under the FTC Act, Davanni's is prohibited from engaging in unfair or deceptive acts or practices in commerce. Our refund practices are designed to comply fully with these standards.
• Consumers in California may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and California's consumer protection statutes.
• Various state consumer protection laws may provide additional remedies or rights. We encourage you to familiarize yourself with the laws applicable in your state.

13. Policy Amendments

Davanni's reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at davannispizza.top. The "Last Updated" date at the top of this page will reflect when the most recent changes were made. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Information for Refund Requests

For all refund inquiries, cancellations, or feedback, please contact our customer service team using the information below: